Returns Policy

1. Right of revocation

1.1. The revocation period is one month. You have the right, without giving reasons, to revoke the contract within thirty (30) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods.

1.2. To execute your right of revocation, you must (i) give notice to Mares by sending a written communication to the following address: info@hotgotallhelp.com within thirty (30) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods and (ii) return the products that you do not wish to keep, to the following address, immediately after the notification under previous point (i):

 

Mares S.p.A. c/o Interporto Rivalta Scrivia Spa

Magazzino 34

Strada Savonesa 12/16, Frazione Rivalta Scrivia

15057 TORTONA (AL)

 

Shipping costs to return items are your responsibility, and it is also your responsibility to ensure that the shipment is successful.

1.3. Sending notification of exercising the right of revocation before the expiration of the term under par. 1.1 above is sufficient for compliance with the cancellation period.

2. Consequences of revocation

2.1. If this contract is revoked, we will reimburse to you all payments for the purchased goods which you have returned (including regular delivery costs, but excluding higher delivery costs resulting from choosing a special delivery form). Such reimbursement shall occur promptly or, subject to the situations mentioned below, within fourteen (14) days from the day you have notified us of your revocation, subject to due receipt of your items in our warehouse or adequate proof of your shipment thereof for this refund, we will use the same means of payment which you used for the original transaction unless we expressly agree upon something else with you. We will under no circumstances charge you any fees for such reimbursement. We have the right to deny a refund until you have returned the goods to us or until you provided us with evidence that you have sent the goods back, whichever is earlier.

2.2. You must return unwanted items immediately, or, in any case, no later than fourteen (14) days from the date of revocation notification under paragraph 1.2 (i) above, pursuant to the provision under paragraph 1.2 (ii) above. The term is deemed complied with if you ship the goods before the end of this term of fourteen (14) days.

2.3. The direct cost of returning the goods shall be borne by you. To return items, please use the same box you received them in, and attach the form found within the package you received, containing shipping details, or download a copy here. For greater freedom, we have not designated a specific courier service for returns; you are free to choose the service provider you prefer.

2.4. You shall be responsible for handling the goods with due care and shall be liable for damage caused by you. We reserve the right to claim damages for returned goods which you used or damaged in any other way. You will be required to compensate for a loss in value if this loss in value can be traced back to a use by you, which was not necessary for checking the quality, features or functionality of the goods. We expressly reserve the right to deduct all damages/losses in value from amounts, which we must reimburse to you (set-off).

2.5. Our online shop does not offer the possibility to directly exchange ordered goods. If you do not wish to keep your goods, please send the goods back to us according to our return information and simply place a new order to receive the selected goods in another size or colour. We will only reimburse the original sales price of the returned items.   

3. Exclusion of the right of revocation

The right of revocation does not apply to contracts regarding:

• the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
• the supply of goods made to the consumer’s specifications or clearly personalised.

4. Customer Service

If you have any questions, comments or complaints relating to your ordered goods, you can contact us at:

 

Mares

S.p.A Salita Bonsen 4, 16035, Rapallo (GE), Italy
Via e-mail at info@hotgotallhelp.com

Date: April 2021